About this Course

The Tealeaf system is comprised of several major components that house multiple databases and services. For the most part, these do not need much maintenance after installation. However, there are certain aspects that do need to be updated regularly to ensure the integrity of the resulting Tealeaf data. For these purposes and to facilitate troubleshooting, it is essential for system administrators to be familiar with the Tealeaf components and overall structure of their installation.

Audience Profile

This intermediate workshop is recommended for Tealeaf administrators, who include the owners of the Tealeaf system as well as associated Linux, Windows, and SQL administrators.

At Course Completion

Upon completing this course, students will be able to:

• Tealeaf System Components and Data Flow
• Tealeaf Management System
• Passive Capture, Canister and Reporting servers
• Ongoing Maintenance Tasks
• Troubleshooting Tools
• Tealeaf Support

Prerequisites

There are no prerequisites, although collaboration with the Tealeaf Professional Services Consultant during installation is helpful.

Course Outline

This day-long workshop is delivered by the Tealeaf Professional Services Consultant who installs the system.

• An overview of the IBM Tealeaf system components and data flow
• System maintenance tasks
• Troubleshooting issues