About this Course

This five-day course provides instructor-led students with the knowledge to successfully design and deploy Microsoft's System Center 2012- Operations Manager (SCOM). In this course, students are introduced to the basic theory of service monitoring. Students also learn about configuration, deployment, monitoring, and operation. Upon course completion, students will have the skills necessary to manage Operations Manager for maximum business benefit. This course incorporates case-studies and hands-on learning opportunities so students can practice applying business solutions to real-world scenarios.

Audience Profile

At Course Completion

After completing this course, students will be able to:

•   Design and Build a Production Service Monitoring Program
•   Configure and administer Operations Manager 2012
•   Design monitoring deployment for Microsoft and non-Microsoft scenarios
•   Deploy monitoring for servers, applications and services
•   Deploy monitoring for UNIX/Linux and Network Devices
•   Tune monitors and rules for maximum benefit
•   Automate Operations Manager with PowerShell
•   Meet and exceed SLA's in order to bring value to business partners
•   Integrate Operations Manager with other tools

Prerequisites

Before taking this course, students should have pre-requisite technical knowledge in the following areas:

•   Windows Server® 2008 R2 operating system
•   Active Directory® Domain Services (AD DS)
•   Familiarity with data center management processes
•   Previous work with IT Infrastructure Library (ITIL)
•   Previous work with Microsoft Operations Framework (MOF)
•   Experience with PowerShell and SQL Server and SQL Server Reporting Services
•   Knowledge of previous versions of Operations Manager helpful
•   Knowledge of the product(s) that you plan to monitor

Course Outline

Module 1: Introduction to Service Monitoring and the System Center 2012 Suite

Lessons

•   System Center 2012 Overview
•   Service Monitoring Overview
•   Documenting the Service Monitoring Program

Objectives

•   Understand and document a monitored environment
•   Understand the differences between servers, applications and services
•   Understand and document SLA's
•   Understand and define "Health" for a monitored environment
•   Describe the members of the SM team
•   Define the SLA notification levels
•   Identify SM team member roles
•   Clarify SM team member role responsibilities
•   Define the SC 2012 products
•   Describe how the SC 2012 products interact

Module 2: Introduction to Operations Manager 2012

Lessons

•   Designing an Operations Manager Environment
•   Operations Manager Console Tour
•   The Operations Manager Agent

Objectives

•   Explain how to size and scale Operations Manager 2012
•   Define the number of management groups
•   Create a profile of the monitored environment
•   Explain proactive versus reactive monitoring
•   Prepare an active directory
•   Prepare security, users, and groups
•   Size and configure SQL 2008 R2 for SCOM
•   Locate the different parts of the console
•   Locate the Operations Manager agent
•   Identity the different components of the agent
•   Identify configuration changes via the Windows registry

Module 3: Configuring Operations Manager 2012

Lessons

•   Notifications (Subscribers, Channels, and Subscriptions)
•   "Run As" Configuration
•   Security - Setting Up User Roles
•   General Settings

Objectives

•   Implement notification configuration
•   Run as configuration
•   Explain role-based security
•   Explain Discovery
•   Configure the general settings

Module 4: Monitoring Basics

Lessons

•   Monitoring Basics
•   Agent Deployment
•   Management Pack Deployment
•   Rules, Monitors, Overrides, and Tasks
•   Types of Endpoints to Monitor

Objectives

•   Understand templates, rules, monitors and discovery attributes
•   Initiate agent deployment
•   Describe agent-monitored endpoints
•   Describe agentless monitored endpoints
•   Initiate network device monitoring

Module 5: Advanced Monitoring

Lessons

•   UNIX/LINUX
•   Network Device Monitoring
•   Application Performance Monitoring
•   Management Pack Creation and Version Control
•   PowerShell Integration and Automation

Objectives

•   Explain when to create new MP's
•   Over-ride sealed MP's
•   Create new MP's
•   Compare and contrast sealed versus unsealed MP's
•   Utilize version control
•   Explain an overview of the Operations Manager shell
•   Describe the uses for PowerShell in Operations Manager
•   Create automated response to alerts
•   Monitor UNIX/Linux
•   Establish a N-tier monitoring solution
•   Establish application performance monitoring (.Net Framework)
•   Create synthetic transactions
•   Create end-to-end performance monitoring
•   Distribute application service level targets
•   Describe how sound processes and practices translate into met SLA's
•   Put new services into production

Module 6: Tuning

Lessons

•   Basics of Management Pack Tuning
•   Rules and Monitors
•   Thresholds and Baselines
•   Overrides

Objectives

•   Download sealed MP's from Microsoft
•   Deploy sealed MP's from Microsoft
•   Tune sealed management packs
•   Set and use thresholds
•   Establish monitor baselines

Module 7: Reporting, Dashboards, and Capacity Management

Lessons

•   SCOM Data Warehouse
•   Creating Reports
•   Dashboards and SharePoint Web Parts
•   Capacity Planning with Operations Manager 2012

Objectives

•   Manage new and existing reports
•   Create reports
•   Create dashboards and web parts
•   Plan for capacity management with Operations Manager
•   Use reporting data to gauge capacity and forecast
•   Configure data collection for capacity planning
•   Describe capacity planning reporting

Module 8: Beyond Operations Manager 2012

Lessons

•   Service Manager
•   Orchestrator
•   Integration with Virtual Machine Manager

Objectives

•   Build task automation with Orchestrator 2012
•   Create auto tickets in Service Manager 2012
•   Share operations data with other service management applications