Communications Manager Administration (CMA v9.0)

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About this Course

Communications Manager Administration for Version 9.0 (CMA90) is an instructor-led course presented to system administrators and customers involved with day-to-day operation of the Cisco Unified Communications Manager 9.0 (CUCM 9.0) product. This course  will introduce you to the CUCM 9.0 system, the basic procedures for administering IP Phones and Users, understanding the Dial Plan and implementing Features. In addition to instructor-led lecture and discussions, you will configure CUCM and Cisco IP Phones in the lab, either in a  live classroom or WebEx remote classroom environment.

Audience Profile

The primary audience for this course is as follows:

  • Customers who will be configuring and maintaining CUCM v9.0
  • PBX System Administrators transitioning to CUCM administration
  • IP networking professionals taking on responsibility for CUCM administration
  • Workers being cross-trained for CUCM administration coverage

The secondary audience for this course is as follows:

  • Cisco Unified Communications system channel partners and resellers

At Course Completion

Upon completing this course, the learner will be able to meet these overall objectives:

  • Demonstrate an overall understanding of the CUCMv9.0 system and its environment
  • Configure CUCM to support IP Phones in multiple locations
  • Configure CUCM to route calls to internal, inter-cluster and PSTN destinations
  • Configure User accounts and multi-level administration
  • Understand User Web Page functionality
  • Configure user features including Intercom, Hunt Groups, [Other Group] Call Pickup and Presence
  • Understand Unified Mobility, Mobile Voice Access and Enterprise Feature Access
  • Understand the capabilities of and demonstrate the Bulk Administration Tool
  • Understand and configure the Disaster Recovery System
  • Understand the revised Licensing model for Cisco Unified Communications
  • Understand and configure the Jabber client for Windows, and review Jabber capabilities on other platforms
  • Understand the integration of Video calling and collaboration in a CUCM system
  • Understand and demonstrate the use of the Unified Reporting tool
  • Understand and demonstrate the use of the Dialed Number Analyzer


The knowledge and skills that a learner must have before attending this course are as follows:

  • An understanding of IP networking concepts (CCNA-level)
  • An understanding of traditional digital PBX systems
  • An understanding of basic telephony concepts
  • Business-level competence using the Windows operating system
  • Business-level competence using different Internet browsers
  • The ability to understand, read and speak English in a business and technical context (the CMA9.0 course is available only in English at this time)

Course Outline

Module 1: CUCM v9.0 System Overview

  • Lesson 1: Introduction to IP Telephony

    • Changes in CUCM Version 9.0
    • Traditional PBX Systems Overview
    • Unified Communications Architecture
    • CUCM Deployment Models
  • Lesson 2: Essentials of CUCM Configuration

    • Administrative Interfaces
    • Server Redundancy
    • CM Group
    • Date/Time Group
    • Regions
    • Locations
    • Device Pools
    • Service Parameters
    • Enterprise Parameters

Module 2: Supporting Phones and Users

  • Lesson 1: Configure CUCM to Support IP Phones

    • Cisco IP Phone models
    • Cisco Jabber
    • Phone Button Templates
    • Softkey Templates
    • Softkey Assignment for 89XX/99XX models
    • The IP Phone Registration Process
    • IP Phone Signaling and Media Path
    • Setting Device Defaults
    • Configuring Auto-Registration
    • Manual Phone Configuration
  • Lesson 2: Configure CUCM to Support Users

    • Manual Configuration of Users in CUCM
    • Bulk Administration Tool User Import
    • LDAP User Synchronization
    • LDAP User Authentication
    • Managing User Privileges with Groups and Roles
    • The User Web Pages

Module 3: Understanding the Dial Plan

  • Call Routing in CUCM

    • Understanding Call Routing in CUCM
    • Dial Plan Components
    • Feature Focus: Standard Local Route Groups
    • Understanding Digit Analysis
  • Essentials of Dial Plan Configuration

    • Route Groups
    • Route Lists
    • Route Patterns
    • Route Filters
    • Translation Patterns
    • The Route Plan Report
  • Intermediate Dial Plan Configurations

    • Digit Manipulation
    • Feature Focus: Prepending Access Digits to Call Lists
    • Call Admission Control
    • Automated Alternate Routing
    • SRST and CFUR
  • Class of Control

    • Defining Class of Control
    • Class of Control Applied: Calling Privilege
    • Configuring Class of Control
    • Class of Control Applied: Time of Day Routing
    • Class of Control Applied: PLAR
    • Line/Device Configuration
    • Class of Control Applied: Physical Location
    • FAC
    • CMC

Module 4: CUCM Features

  • Media Resources

    • Defining Media Resources
    • Configuring Media Resources
  • User Features

    • Native Presence
    • Intercom
    • Mobility
    • Call Park
    • Other Group Pickup
  • System Features

    • Enterprise License Manager
    • Unified Reporting Tool
    • Dialed Number Analyzer
    • Bulk Administration Tool
    • IP Phone Services

Lab Outline

  • Lab Topology
  • Essentials of CUCM Configuration
  • Configure CUCM to Support Phones
  • Auto-Registration of Phones
  • Configure CUCM to Support Users
  • Manual User Creation
  • LDAP User Sync
  • Multi-Level Administration
  • Essentials of Dial Plan Configuration
  • Intermediate Dial Plan Configuration
  • Class of Control
  • Media Resources
  • User Features
  • System Features