Unity Connection Administration (UCA v.9.0)

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About this Course

Unity Connection Administration (UCA) v9.0 describes Cisco Unity Connection administration features, options, and configuration settings as they apply to the administrator. The course presents Cisco Unity Connection with the focused goal of providing the administrators with the necessary skills to perform their day-to-day job functions using the Cisco Unity Connection version 9.0 system. Students that require skills beyond administration where engineering, integration, and networking skills are required should consider the Implementing Cisco Unity Connection (IUC) course.

This course provides an understanding of latest Cisco Unity Connection version 9.0 features such as Unified Messaging concepts and implementation, including Single Inbox, Text to Speech, and calendars.

Audience Profile

The primary audience for this course is as follows:

  • Administrator
  • IT support personnel
  • Helpdesk support staff

The secondary audience for this course is as follows:

  • Introduction to Cisco Unity Connection for Network Engineering Staff Personnel

At Course Completion

Upon completing this course, the learner will be able to meet these overall objectives:

  • Explain the function of Cisco Unity Connection and the various interfaces that are used to access the system
  • Describe the components that are required for user call processing by Cisco Unity Connection
  • Implement the various features and options that are available to users in Cisco Unity Connection
  • Explore the version 9.0 features and function of Unified Messaging, including Single Inbox, Text to Speech and calendars.
  • Use the various applications, tools, and reports that are available in Cisco Unity Connection


The knowledge and skills that a learner must have before attending this course are as follows:

  • Basic understanding of fundamental terms and concepts of computer networking, including LANs, WANs, and IP switching and routing.
  • Basic knowledge of traditional PSTN operations and technologies, including PBX and voice-mail administration tasks
  • Basic understanding of Cisco Unified Communications Manager

Course Outline

Module 1: Introduction to Cisco Unity Connection

  • Lesson 1: An Overview of Cisco Unity Connection

    • Understanding Cisco Unity Connection
    • Cisco Unity Connection Integration
    • Active-Active, High-Availability Deployment
    • Digital Networking Deployment Model
  • Lesson 2: Navigating Cisco Unity Connection

    • Accessing Cisco Unity Connection
    • Logging into Cisco Unity Connection Applications
    • Serviceability and Connection Serviceability
    • Cisco Unity Connection Administration
    • Ports and Telephony Integration
    • General Configuration
  • Lesson 3: Understanding Call Handlers, Users, and Call Flow

    • How the System Handles Calls
    • Describe Call Handlers
    • Handlers—Function and Purpose
    • Default Call Handler Flow
    • Call Handler Configuration
    • Understanding Call Flow
    • Reviewing Incoming Call Flows
    • Reviewing Incoming Call Handling Components
    • Describe Call Routing – Direct and Fowarded
    • Describing Call Routing—Direct
    • Describing Call Routing—Forwarded
    • Defining and Configuring Users
    • Implementing Call Routing
    • Implementing Call Routing—Direct
    • Implementing Call Routing—Forwarded
    • Describing Directory Handlers
    • Configuring Directory Handlers
    • Describing Interview Handlers
    • Configuring Interview Handlers

Module 2: Configuring Users and Contacts

  • Lesson 1: Explaining Users and Contacts

    • Understanding Users
    • Preparing to Configure Users
    • Configuring Authentication Rules
    • Configuring Class of Service
    • Configuring Schedules and Holidays
    • Configuring User Templates
    • Configuring Users
    • Understanding Contacts
    • Configuring Contacts
  • Lesson 2: Managing Multiple Users

    • Configuring Multiple Users
    • Importing Users Using AXL
    • Importing Users Using LDAP
    • Importing Users Using Bulk Administration Tool
    • Reviewing Users

Module 3: Implementing Features

  • Lesson 1: Implementing the Dial Plan

    • Dial Plan Components
    • Dial Plan Configuration
  • Lesson 2: Understanding User Features

    • Reviewing User Features
    • Integrate vs. Unified Messaging
    • Unified Messaging in Version 9.0
    • Unified Messaging Configuration
  • Lesson 3: Accessing Voice Messaging and User Features

    • Accessing Voice Messaging
    • Phone View / Visual Voicemail
    • Implementing ViewMail for Outlook
    • ViewMail for Outlook 2007 – Single Inbox
    • ViewMail for Outlook 2007 – IMAP
    • Personal Communications Assistant (PCA)
    • Accessing Voice Messaging Using RSS Feeds
    • Using RSS Feeds
    • Implementing Secure Messaging
  • Lesson 4: Managing Distribution Lists

    • Distribution Lists—System Distribution Lists
    • Distribution Lists—Private Distribution Lists

Module 4: Using Cisco Unity Connection Applications, Tools and Reports

  • Lesson 1: Designing an Audiotext Application

    • Audiotext Application Design
    • Audiotext Application Configuration
    • Greeting Administrator
    • Greeting Administrator Configuration
  • Lesson 2: Using Cisco Unity Connection Tools and Reports

    • Using the Bulk Edit Feature
    • Using Task Management
    • Cisco Unity Connection Reports
  • Lesson 3: Using the Disaster Recovery System

    • Disaster Recovery Tool
    • Configuring Backups
    • Performing Restore Operations


Lab Outline

  • Lab 1-1: Verifying Connectivity and Call Flow
  • Lab 1-2: Verifying and Configuring Call Handlers
  • Lab 1-3: Working with Users and Extensions in Voice Mail
  • Lab 2-1: Preparing to Configure Users and Contacts
  • Lab 2-2: Managing Users and Contacts
  • Lab 2-3: Managing Multiple Users
  • Lab 3-1: Implementing the Dial Plan
  • Lab 3-2: Understanding User Features
  • Lab 3-3: Implementing Messaging and User Features
  • Lab 4-1: Implementing an Audiotext Application
  • Lab 4-2: Using Cisco Unity Connection Tools and Reports