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Integrating Cisco Unified Communications Applications (CAPPS)

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About this Course

Integrating Cisco Unified Communications Applications (CAPPS) v8.0 teaches learners the integration options of Cisco Unified Presence, Cisco Unity Express, and Cisco Unity Connection. It describes voice messaging deployment scenarios, Cisco Unified Presence features, and troubleshooting mechanisms as well as Cisco Unified Presence and Cisco Unified Personal Communicator integration options with Cisco Unified Communications Manager.

Audience Profile

The primary audience for this course is as follows:

  • Network administrators and network engineers
  • CCNP Voice candidates

The secondary audience for this course is as follows:

  • Systems engineers

At Course Completion

Upon completing this course, the student will be able to meet these overall objectives:

  • Describe voice-mail integration options and requirements
  • Implement Cisco Unity Connection in a Cisco Unified Communications Manager deployment
  • Describe how to implement Cisco Unity Express in a Cisco Unified Communications Manager Express deployment
  • Implement voice-mail networking using VPIM
  • Implement Cisco Unified Presence and Cisco Unified Personal Communicator

Prerequisites

  • Working knowledge of converged voice and data networks
  • Basic knowledge of Cisco IOS gateways
  • Working knowledge of Cisco Unified Communications Manager and Cisco Unity Connection

Course Outline

Module 1: Cisco Unity Connection

  • Lesson 1: Designing and Deploying Cisco Unity Connection
  • Lesson 2: Integrating Cisco Unity Connection with Cisco Unified Communications Manager
  • Lesson 3: Configuring Cisco Unity Connection Users, Templates, and Class of Service
  • Lesson 4: Configuring the Cisco Unity Connection System
  • Lesson 5: Implementing Cisco Unity Connection Dial Plan and Call Management
  • Lesson 6: Configuring Unified Messaging
  • Lesson 7: Troubleshooting Cisco Unity Connection
  • Lesson 8: Deploying Voice Mail Redundancy in Branch Offices

Module 2: Cisco Unity Express

  • Lesson 1: Designing and Deploying Cisco Unity Express
  • Lesson 2: Integrating Cisco Unity Express with Cisco Unified Communications Manager Express
  • Lesson 3: Configuring Cisco Unity Express User Accounts and Features
  • Lesson 4: Configuring Call Routing with Cisco Unity Express Auto-Attendant
  • Lesson 5: Troubleshooting Cisco Unity Express

Module 3: Cisco Unified IM and Presence Implementation

  • Lesson 1: Designing and Deploying Cisco Unified IM and Presence
  • Lesson 2: Describing Cisco Unified Communications IM and Presence Components and Communication Flows
  • Lesson 3: Integrating Cisco Unified Communications IM and Presence
  • Lesson 4: Configuring Cisco Unified Communications IM and Presence Features and Implementing Cisco Jabber
  • Lesson 5: Configuring Cisco Jabber Mobile and Integrating Directory Servers
  • Lesson 6: Verifying and Troubleshooting Tools for Cisco Unified IM and Presence Components

Module 4: Video Provisioning and Integration in a Unified Communications Deployment

  • Lesson 1: Deploying Cisco Collaboration Systems Applications with Cisco Prime Collaboration
  • Lesson 2: Describing Video Infrastructure
  • Lesson 3: Describing Cisco TMS

Labs:

  • Hardware Lab 1: Integrating Cisco Unity Connection with Cisco Unified Communications Manager
  • Hardware Lab 2: Configuring Cisco Unity Connection Users
  • Hardware Lab 3: Configuring Cisco Unity Connection System Settings
  • Hardware Lab 4: Implementing Cisco Unity Connection Call Management
  • Hardware Lab 5: Configuring Cisco Unified Messaging
  • Hardware Lab 6: Troubleshooting Cisco Unity Connection
  • Hardware Lab 7: Integrating Cisco Unity Express with Cisco Unified Communications Manager Express
  • Hardware Lab 8: Configuring Cisco Unity Express System Settings and Users
  • Hardware Lab 9: Implementing Call Routing with Cisco Unity Express Auto-Attendant
  • Hardware Lab 10: Troubleshooting Cisco Unity Express
  • Hardware Lab 11: Integrate Cisco Unified Communications IM and Presence with Cisco Unified Communications Manager
  • Hardware Lab 12: Configure Cisco Unified Communications IM and Presence Features and Implement Cisco Jabber
  • Hardware Lab 13: Configure Cisco Jabber Mobile and Integrate Directory Servers 
  • Hardware Lab 14: Troubleshoot Cisco Unified Communications IM and Presence
  • Hardware Lab 15: Provisioning with Cisco Prime Collaboration
  • Hardware Lab 16: Deploying Cisco TMS and Video Applications