About this Course

In today's dynamic business climate, service outages cause real bottom line impact to the business. Mature processes are critical in enabling IT organizations to smoothly transition new and changed services into production, helping to ensure stability for IT and the business. The ITIL® capability course – Release, Control and Validation (RCV) – provides the best practice process knowledge required to build, test and deploy successful IT services.

This five (5) day course provides in-depth knowledge of the ITIL® RCV areas: Change Management, Release and Deployment Management, Service Validation and Testing, Service Asset and Configuration Management, Request Fulfillment, Service Evaluation and Knowledge Management.

Embedded into the RCV course is our unique series of exercises,Living the Lifecycle®. Woven through all ITSM Academy's ITIL® certification classes, this series brings concepts and processes to life and identifies practical ways to overcome real-world challenges.

Living the Lifecycle® successfully enables active learning by encouraging participants to:

• Discuss and understand pure ITIL® concepts
• Apply concepts to a “neutral” real world situation
• Learn different perspectives
• Reinforce examinable concepts

Audience Profile

• IT professionals, business managers and process owners who require a deep understanding of the Release, Control and Validation processes and how they may be used to enhance the quality of IT service support within an organization
• Individuals seeking to achieve the ITIL® Master or ITIL® Expert Certification

At Course Completion

Upon successful completion learners will understand:

• Service Transition purpose, objectives and scope
• Activities related to overall transition planning and ongoing support
• RCV processes: Change, Service Asset and Configuration, Knowledge, Release and Deployment Management, along with Service Validation and Testing, Change Evaluation and Request Fulfillment
• RCV roles and responsibilities
• Technology and implementation considerations
• Challenges, critical success factors and risks

Prerequisites:

The ITIL® Foundation Certification in IT Service Management

Exam & Certification:

Successfully passing the 90 minute, exam consisting of eight (8) complex, multi-part, multiple choice scenario-based gradient scored questions leads to the ITIL® Intermediate Qualification: Release, Control and Validation Certificate.

ITIL® Expert:

Earn 4 credits of the 22 required to achieve the ITIL® ExpertCertification.

Project Management Institute (PMI) Professional Development Units (PDUs):

ITSM Academy is recognized by PMI as a Global R.E.P. Project Management Professionals earn 38 contact hours or PDUs upon completion of this course.

ITIL® is a registered trade mark of AXELOS limited.

IT Infrastructure Library® is a registered trade mark of AXELOS limited.

 All ITIL® courses are offered by Service Management Dynamix and ITSM Academy.

Course Outline

• Service Transition
• Change Management
• Service Asset and Configuration Management
• Release and Deployment  Management
• Service Validation and Testing
• Request Fulfillment
• Change Evaluation
• Knowledge Management
• Technology and Implementation Considerations
• Exam Prep / Mock Exam
• Exam