About this Course

While implementing individual processes may net some immediate gain, it is the integration of all of the service lifecycle stages that delivers true value. Based on all five publications of the ITIL® core library, ITSM Academy’s class focuses on the planning, implementation and optimization of a cohesive, well-managed and sustainable Service Management program. Topics include business, management and supervisory objectives, purpose, processes, functions and activities, and on the interfaces and interactions between the processes covered in the Service Lifecycle. Course culminates with the ITIL® Managing Across the Lifecycle certification examination. Successful candidates will receive the designation of ITIL® Expert.

Embedded into the five (5) day Managing Across the Lifecycle (MALC) course is our unique virtualization, Living the Lifecycle®. Woven through all ITSM Academy's ITIL® Certification classes, this virtualization brings concepts and processes to life. Within a virtual business environment, as a group, we introduce a service and then follow it from strategic decision through implementation.

This virtualization successfully enables active learning by encouraging the participants to:

• Discuss and understand pure ITIL® concepts
• Apply concepts to a “neutral” real world situation
• Learn different perspectives
• Reinforce examinable concepts

Audience Profile

• Individuals requiring a detailed understanding of the ITIL® Service Operation phase of the ITIL® Lifecycle and how it may be implemented to enhance the quality of IT service provision within an organization
•  IT professionals involved in the ongoing management, coordination and integration of IT Operation activities within the Service Lifecycle
• Individuals seeking the ITIL® Expert in IT Service Management for which this qualification is one of the prerequisite modules
• Individuals seeking progress towards the ITIL® Master in IT Service Management for which the ITIL® Expert is a prerequisite
• A typical role includes (but is not restricted to): CIOs, Senior IT Managers, IT Managers and Supervisors, IT professionals and IT Operation practitioners

At Course Completion

At the end of this course, the learner will gain competencies in:

• Key concepts of the service lifecycle
• Communication and stakeholder management
• Integrating service management processes across the service lifecycle
• Managing services across the service lifecycle
• Governance and organization
• Measuring and demonstrating business value
• Implementing and improving service management capability

Prerequisites:

• The ITIL® Foundation Certification in IT Service Management - obtained through ITIL® V3 Foundation or Foundation Bridge Course
• A minimum of 15 credits through formal Service Lifecycle or Service Capability Stream qualifications
• Learners must complete at least 28 hours of personal study by reviewing the ITIL® Lifecycle Suite of books

Exam & Certification:

Successfully passing (70%) the 120 minute exam, consisting of ten (10) complex, multiple choice and gradient-scored questions based on a single case study, leads to the ITIL® Qualification: Managing Across the Lifecycle Certificate and the ITIL® Expert designation.

ITIL® Expert:

Upon successful passing of the exam, the student will be recognized with 5 credits. Passing the exam associated with this course, achieves the ITIL® Expert Certification.

Project Management Institute (PMI) Professional Development Units (PDUs):

ITSM Academy is recognized by PMI as a Global R.E.P. Project Management Professionals will earn 38 contact hours or PDUs upon completion of this course.

ITIL® is a registered trade mark of AXELOS limited.

IT Infrastructure Library® is a registered trade mark of AXELOS limited.

 All ITIL® courses are offered by Service Management Dynamix and ITSM Academy.

Course Outline

• Unit 1: Intro to Managing Services Across Lifecycle
• Unit 2: Strategic Assessment
• Briefing on the Assignment
• Presentation Feedback on Assignment
• Unit 3: Organizational Challenges Critical Success Factors and Risks
• Unit 4: Implementation Plan
• Unit 5: Business Case
• Unit 6: Managing Strategic Change
• Case Study Discussion
• Exam Prep / Mock Exam