Microsoft Outlook (Level 1)

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About this Course

This 1 day instructor-led course covers the basic functions and features of Outlook 2013. After an introduction to Outlook’s window components, students will learn how to read and send email messages using several methods. Then they will learn how to manage email messages and attachments, configure message options, and use basic search functions. Students will also learn to manage contacts and contact groups, work with tasks, and create appointments. Finally, they will learn to send and respond to meeting requests.

Audience Profile

This course is intended for people who have a basic understanding of Microsoft® Windows® and want or need to know how to use Outlook as an email client to manage their email communications, calendar events, contact information, and other communication tasks.


To ensure success, students should be familiar with using personal computers, and should have experience using a keyboard and mouse. Students should be comfortable in the Windows® 7 environment, and be able to use Windows 7 to manage information on their computers. Specific tasks the students should be able to perform include: launching and closing applications, navigating basic file structures, and managing files and folders. Before starting this course, students should have completed one or more of the following courses or possess the equivalent knowledge:
  • Using Microsoft® Windows® 8
  • Microsoft® Windows® 8: Transition from Windows 7

Course Outline

Unit 1: Getting started

  • Topic A: The program window
  • Topic B: Outlook Today

Unit 2: Email basics

  • Topic A: Reading messages
  • Topic B: Creating and sending messages
  • Topic C: Working with messages
  • Topic D: Handling attachments
  • Topic E : Printing messages and attachments

Unit 3: Email management

  • Topic A: Setting message options
  • Topic B: Organizing the Inbox folder
  • Topic C : Managing junk email

Unit 4: Contacts

  • Topic A: Working with contacts
  • Topic B: Address books
  • Topic C: Using contact groups

Unit 5 : Tasks

  • Topic A: Working with tasks
  • Topic B: Managing tasks

Unit 6: Appointments and events

  • Topic A: Creating and sending appointments
  • Topic B: Modifying appointments
  • Topic C: Working with events
  • Topic D: Using Calendar Views

Unit 7: Meeting requests and responses

  • Topic A: Scheduling meetings
  • Topic B: Managing meetings