About this Course

This 3-day course introduces help desk and tier 1/tier 2 support professionals to concepts and troubleshooting strategies for XenApp and XenDesktop environments. Students will learn the fundamental concepts behind the types of resources available from a XenApp or XenDesktop deployment, the communication requirements for each environment, and the process involved with accessing a resource from either environment.

At Course Completion

Upon successful completion of this course, learners are able to perform the following:

• Identify components, communication, and services of Citrix XenApp 6.5. and XenDesktop 5.6.
• Describe and use the different management consoles.
• Identify and use tools from Citrix for troubleshooting and diagnosing issues (for example: qfarm, lbdiag, Quick Launch).
• Describe delegated administrator privileges for XenApp and XenDesktop.
• Describe the various resource types available for XenApp and XenDesktop.
• Understand the core architecture and communication requirements for the Citrix Receiver, Web Interface, and the XenApp/XenDesktop architecture.
• Understand the XenApp and XenDesktop logon process and cause for possible delays or issues.
• Recognize how XenApp and XenDesktop policies are processed. Recognize how Active Directory GPO's apply to sessions.
• View resultant set of policies using policy modeling and view configured policy settings.
• Troubleshoot application issues, sessions and session connectivity issues (including streamed applications and sessions), policy issues, common printing issues, client to Web Interface communication issues, Web Interface authentication and enumeration issues, and Secure Gateway.

Course Outline

Upon successful completion of this course, learners are able to perform the following:

• Identify components, communication, and services of Citrix XenApp 6.5. and XenDesktop 5.6.
• Describe and use the different management consoles.
• Identify and use tools from Citrix for troubleshooting and diagnosing issues (for example: qfarm, lbdiag, Quick Launch).
• Describe delegated administrator privileges for XenApp and XenDesktop.
• Describe the various resource types available for XenApp and XenDesktop.
• Understand the core architecture and communication requirements for the Citrix Receiver, Web Interface, and the XenApp/XenDesktop architecture.
• Understand the XenApp and XenDesktop logon process and cause for possible delays or issues.
• Recognize how XenApp and XenDesktop policies are processed. Recognize how Active Directory GPO's apply to sessions.
• View resultant set of policies using policy modeling and view configured policy settings.
• Troubleshoot application issues, sessions and session connectivity issues (including streamed applications and sessions), policy issues, common printing issues, client to Web Interface communication issues, Web Interface authentication and enumeration issues, and Secure Gateway.

Lab Activities

SPO courses offer unlimited lab access for 30 days from the date the first lab is launched. ILT and VILT offer lab access only during the duration of the course.