Advanced Administration of Unified Communications Manager and Features 9.0 (AAUCMF 9.0)

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About this Course

Advanced Administration for Unified Communications Manager and Features 9.x (AAUCMF) is a 5-day instructor led course that is intended for experienced unified communications administrators who need in-depth knowledge of Cisco Unified Communications Manager advanced features, services, and troubleshooting. This course is intended to be a follow-on course to ACUCM+AUC, and combines elements from off-the-shelf courses CVOICE, ICOMM, CIPT 2 and TVOICE as well as additional material developed exclusively by Sunset Learning Institute. The class utilizes Cisco Unified Communications Manager 9.x, and will employ the North American Numbering Plan (NANP). Both SCCP and SIP phones are implemented, as well as both H.323 and SIP gateways. After a short review of Unified Communication architecture and basic administration, the course begins with a discussion of new and changed features in CUCM 8.5/8.6 and 9.0. We move right into implementation of a multi-site dial plan architecture including signaling, call routing for multiple sites with overlapping directory numbers, digit manipulation, automated alternate routing, PSTN backup- and TEHO implementation. Next, we spend time working on call admission control, hardware media resource implementation, and inter-cluster communications. Students will spend time implementing extension mobility, unified mobility (including single-number reach) and device mobility. The CUCM portion of the class concludes with a module on tools, tips and tricks for the Bulk Administration Tool and a lesson on reading CUCM trace files for troubleshooting. This course was developed to provide additional training for those who already have a basic understanding of CUCM and Unity Connection administration and are looking further training. This is not a certification or implementation course.

Audience Profile

  • Experience Unified Communications Engineers
  • Anyone who has attended ACUCM+AUC and needs more training on advanced features and troubleshooting

At Course Completion

Upon completing this course, students will be able to:

  • Describe CUCM signaling to phones, gateways, and media resources (H.323, SIP, SCCP)
  • Configure inbound and outbound call routing in a multisite environment with overlapping DNs
  • Configure intersite dialing with PSTN backup using Local Route Groups
  • Use class of control to control inbound call flow and permit blocking of inbound calls
  • Implement Survivable Remote Site Telephony for both SCCP and SIP devices
  • Implement intersite and intercluster Call Admission Control and intersite Automated Alternate Routing
  • Implement DSP hardware media resources
  • Implement Tail-End Hopoff (TEHO)
  • Configure Extension Mobility, Unified Mobility (Single Number Reach and Mobile Voice Access), and Device Mobility
  • Use CUCM Tools such as the Real Time Monitoring Tool to Monitor and perform basic Troubleshooting
  • Deploy new CUCM 9.0 Features such as Native Call Queuing, Intercluster CAC and Deterministic Codec Selection
  • Generate and Read Trace Files for SCCP, SIP and H.323 Call Setup and Resource Allocation


  • To fully benefit from this course, students should have the following prerequisite skills and knowledge:
  • CCNA Voice or equivalent knowledge
  • ACUCM+AUC and additional field experience

Course Outline

  • Module 1: Unified Communications Review

  • Module 2: Dial Plan Architecture

  • Module 3: Intersite and Intercluster Calling Architecture and Features

  • Module 4: Mobility

  • Module 5: Tools & Troubleshooting

Module 2 Labs

  • Lab 2-1: Implementing Site-Specific Device Pools

  • Lab 2-2: Building SCCP and SIP Phones using a Universal Device Template (New in 9.0)

  • Lab 2-3: Implementing Basic Multisite Connections

  • Lab 2-6: Configuring Inbound Calling in a Multisite Environment

  • Lab 2-7: Implementing SCCP and SIP SRST

Module 3 Labs:

  • Lab 3-1: Implementing CAC and AAR

  • Lab 3-2: Implementing Media Resources

  • Lab 3-3: Configuring Hunting with Native Call Queuing (New in CUCM 9.0)

  • Lab 3-4: Configure Intercluster Dialing over a SIP Intercluster Trunk

  • Lab 3-5: Configure Intercluster Enhanced Locations-Based Call Admission Control

  • Lab 3-6: Implementing Tail-End Hopoff (TEHO)

Module 4 Labs:

  • Configure LDAP Integration

  • Implementing Extension Mobility

  • Implementing Extension Mobility Cross-Cluster

  • Implementing Unified Mobility

  • Implementing Device Mobility

Module 5 Labs:

  • BAT Tips and Tricks

  • Planning for Firmware Upgrades

  • Reading RTMT Trace Files

  • Reading GW debugs (H.323 and SIP) and relating to RTMT Trace Files

Optional Additional Labs:

  • Implementing Extension Mobility Cross Cluster (EMCC)

  • Reporting using the Call Detail Record Analysis and Reporting Tool (CAR)