Implementing Cisco Unity Connection (IUC v8.0)

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About this Course

Implementing Cisco Unity Connection (IUC) v8.0 describes Cisco Unity Connection installation, networking, and advanced features, options, and configuration settings. The course presents Cisco Unity Connection with the focused goal of providing engineers and installers with the necessary skills to perform installation and setup of the Cisco Unity Connection 8.x system. This course also includes the

Audience Profile

The primary audience for this course consists of these personnel:

  • IT support personnel who are responsible for the implementation and integration of Cisco Unity Connection 8.0 servers
  • Level 2 helpdesk support staff
  • Cisco partners and engineering staff who will be installing and supporting Cisco Unity Connection 8.0 systems

The secondary audience for this course consists of these personnel:

  • Networking staff who would like to upgrade their skill sets to include Cisco Unity Connection voice-mail installation and integration

Administering Cisco Unity Connection (AUC) course materials as part of the entire course on days 4 & 5.

At Course Completion

Describe the Cisco Unity Connection system and the various deployment models

  • Describe the process and procedures for installation of the Cisco Unity Connection software
  • Describe the function, purpose, and configuration of digital networking in Cisco Unity Connection
  • Describe additional integration concepts, including fax servers and Cisco Unity PIMG/TIMG integrations
  • Describe the Cisco Unity Connection tools that are available for migrating, testing, and troubleshooting


  • Basic understanding of fundamental terms and concepts of computer networking, including LANs, WANs, and IP switching and routing
  • Basic knowledge of traditional public switched telephone network (PSTN) operations and technologies, including PBX and voice-mail administration tasks
  • Basic understanding of Cisco Unified Communications Manager or legacy PBX implementations

Course Outline

Module 1: Introduction to Cisco Unity Connection

  • Lesson 1: Describing Cisco Unity Connection

    • What Is Cisco Unity Connection?
    • Platform Requirements and Overlays
    • Message and Data Store
  • Lesson 2: Examining Integration

    • Attributes of an Integration
    • Cisco Unity Connection Telephony Integration
    • Supported Telephony System Integrations
    • Cisco Unity Connection PIMG/TIMG Branch Consolidation
    • Cisco Unity Connection Integration with Exchange
    • Integration versus Unified Messaging
    • Access to Voice Mail
  • Lesson 3: Examining Deployment Models

    • Standalone Deployment Model
    • Active-Active High-Availability Deployment
    • Digital Networking Deployment Model
    • VPIM Deployment
  • Lesson 4: Examining Cisco Unity Connection Licensing

    • Licensed Features Using the FlexLM Process
    • Cisco Unified Workspace Licensing
    • License Installation

Module 2: Cisco Unity Connection Installation and Integration

  • Lesson 1: Preparing to Install Cisco Unity Connection

    • Pre-Installation Tasks
    • Server Sizing Considerations
    • Verification of NTP Configuration
    • Verification of Network Connectivity
    • Verification of DNS Configuration
    • Documentation of Configuration Settings
  • Lesson 2: Installing Cisco Unity Connection

    • Installation Tasks
    • Installation of Cisco Unity Connection
    • Installation Startup
    • Platform Installation Wizard
    • Basic Installation
    • First Node Configuration
    • Subscriber Installation
    • Platform and Application Installation
    • Installation Using the Cisco Unified Communications Answer File Generator
    • Apply a Patch During Installation
  • Lesson 3: Examining Post-Installation of Cisco Unity Connection

    • Post-Installation
    • Verification of Application User Login
    • Activation of Feature Services
    • Examination of Log Files
    • Configuration of Backup Settings
    • Network Management Configuration
  • Lesson 4: Integrating Cisco Unity Connection

    • Integration with Cisco Unified Communications Manager
    • Integration Verification
    • Integration with Cisco Unified Communications Manager Express

Module 3: Digital Networking Configuration

  • Lesson 1: Preparing for Digital Networking

    • Overview of Preparation Tasks
    • Requirements for Digital Networking
    • Display Name and SMTP Domain Verification
    • SMTP Connectivity Verification
    • Design Considerations
  • Lesson 2: Joining Servers to a Digital Network

    • Digital Networking Concepts
    • Digital Networking Deployment Models
    • Process of Joining Two Servers
    • Manual Configuration for Digital Networking
    • Configuration for Automatically Joining a Digital Network
    • Digital Networking with a Smart Host
    • Linking of Digital Networks
    • Digital Networking Verification
  • Lesson 3: Performing Post-Networking Tasks

    • Configuration of Search Spaces for Networking
    • Configuration of Distribution Lists
    • Configuration of Cross-Server Login and Transfer
    • Configuration of Phone System Trunks
    • Digital Networking Considerations

Module 4: VPIM Networking Configuration

  • Lesson 1: Examining VPIM

    • Overview of VPIM Networking
    • Preparation for VPIM Networking
  • Lesson 2: Configuring VPIM Locations and Contacts

    • Configuration of VPIM in Cisco Unity Connection
    • Creation of Contacts
  • Lesson 3: Customizing VPIM Features

    • Customization of VPIM Contacts
    • Configuration of Alternate Names

Module 5: Advanced Integration Concepts

  • Lesson 1: Describing Cisco Unity PIMG/TIMG Integration

    • Overview of PIMG and TIMG
    • Configuration of PIMG/TIMG
  • Lesson 2: Examining Fax Server Integration

    • Overview of Fax Integration
    • Configuration of Fax Integration
    • Test Procedures for Fax Integration
  • Lesson 3: Describing the Live Record Feature

    • Overview of the Live Record Feature
    • Configuration of the Live Record Feature
    • Test Procedures for Live Record
  • Lesson 4: Examining SpeechView

    • Overview of the SpeechView Feature
    • Configuration of SpeechView

Module 6: Cisco Unity Connection Tools

  • Lesson 1: Examining COBRAS

    • Overview of COBRAS
    • COBRAS Export
    • COBRAS Import
  • Lesson 2: Examining Cisco Unified RTMT and SNMP

    • Overview of Cisco Unified RTMT
    • Capabilities of Cisco Unified RTMT
    • Configuration for SNMP Support


Lab Outline

  • Lab 2-1: Verifying Cisco Unity Connection Default Services
  • Lab 2-2: Configuring Cisco Unity Connection Phone System Integration
  • Lab 3-1: Implementing Digital Networking
  • Lab 3-2: Managing Cross-Server Login and Transfers
  • Lab 4-1: Implementing VPIM Networking
  • Lab 5-1: Using the Live Record Feature
  • Lab 6-1: Operating the COBRAS Import Tool
  • Lab 6-2: Using the Cisco Unified RTMT
  • Lab 6-3: Managing Cisco Unity Connection Disaster Recovery