About this Course

The Cisco Unified Intelligence Center for End Users v1.1 (CUICEU v1.1) course is a two-day instructor-led training (ILT) course. Cisco Unified Intelligence Center 8.0.4 is a comprehensive, end-to-end reporting solution, designed to make the task of creating and modifying reports easier on the customer and, at the same time, to present a consistent user interface and a common tool to access varied data across multiple Cisco product families.

At Course Completion

Upon completing this course, the learner will be able to meet these overall objectives:

• Provide a comprehensive overview of Cisco Unified Intelligence Center
• Describe reporting concepts and capabilities and features of Cisco Unified Intelligence Center reports
• Provide a detailed description and labs of how to modify reports from normal data sources (Cisco Unified CCE and Cisco Unified CVP) by customizing reports using various methods. (i.e. creating thresholds, show/hide columns, charts and more)

Course Outline

Module 1: Cisco Unified Intelligence Center Overview

Lesson 1: Introducing Cisco Unified Intelligence Center

• Cisco Unified Intelligence Center Primary Goal
• Cisco Unified Intelligence Center Deployment Models
• High-Level Architecture
• Personalizing Reports
• Operation, Administration, Maintenance, Provisioning
• Using Cisco Unified Intelligence Center
• Working with Stock Reports
• Dashboards

Module 2: Cisco Unified Intelligence Center Administration and Security

Lesson 1: Managing Users and Security in Cisco Unified Intelligence Center

• Security Model: Authentication
• User Security
• Predefined Cisco Unified Intelligence Center Objects
• Permissions for Objects
• Adding a User
• Adding a User Group
• Log In the New Users
• Security Use Cases
• Best Practices for User Security

Module 3: Cisco Unified Intelligence Center Reports

Lesson 1: Running Cisco Unified Intelligence Center Reports

• Real-Time vs. Historical Reports
• Stock Reporting Templates: Unified CCE
• Review: Cisco Unified Intelligence Center Deployed with Unified CCE
• Set Up Unified CCE as a Data Source
• Run a Unified CCE Stock Report
• Available Stock Reports: Unified CVP
• Review: Cisco Unified Intelligence Center Deployed with Cisco Unified CVP
• Unified CVP Stock Report output

Lesson 2: Using Permalinks

• What Is a Permalink?
• Report Permalinks
• Dashboard Permalinks

Lesson 3: Modifying Cisco Unified Intelligence Center Stock Reports

• How Reports Can Be Modified
• Creating a Copy of a Stock Report
• Modifying the New Report

Module 4: Cisco Unified Intelligence Center Custom Reporting

Lesson 1: Creating a New Cisco Unified Intelligence Center Report

• Knowing Your Data Source
• Reporting in a Multichannel Environment
• Creating a New Report
• Creating a Dashboard

Lab Outline

• Lab 2-1: Managing Users and Security in Cisco Unified Intelligence Center
• Lab 3-1: Running a Stock Report
• Lab 3-3: Creating Permalinks
• Lab 3-4: Modifying a Stock Report
• Lab 4-1: Creating a New Report