Connected Mobile Experiences v1.0 (CMX)

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About this Course

The Connected Mobile Experiences (CMX) workshop is designed to prepare you for the deployment process needed to make the Cisco Mobile Concierge services available to clients, as well as designing and implementing a billboard campaign to provide Layer 3 Mobile Concierge services.

In this class, you will learn how Location Analytics works, the importance and impact of proper AP placement, and its impact on location accuracy. You will also learn the differences in three possible deployment models for location services, which include the impact on bandwidth at the LAN, WAN, and Internet levels of the deployments. You will learn about how making changes in the number of clients being located or changing the cell size in the new location services calculator impacts the achievable accuracy, bandwidth required and the load placed on the Cisco MSE. You will also learn about analytics deployment and the most common issues faced with this type of deployment as well as where and what to look for to isolate the issue. Hands-on labs will help ensure that you understand how to make Cisco Mobile Concierge services available to clients, design and implement a billboard campaign to provide Layer 3 Mobile Concierge services. You will also deploy analytics service and explore the GUI in a lab environment.

Audience Profile

This course is designed for Channel Partner, Cisco Network Planners, Cisco Network Managers, Cisco Network Administrators, Cisco TAC personnel, Channel Partner, Cisco Networking or Network Consulting Engineers Field Engineers, Cisco Network Consulting Engineers, Cisco Field Engineers, Cisco Technical Marketing Engineers, Cisco Optimization Engineers, Cisco Project Managers, Cisco Product Sales specialists, Cisco and Channel Partner Business Development Managers as well as Cisco Channel Partner Account Managers.

At Course Completion

After completing this workshop, the student should be able to:

  • Explain what the Cisco Mobile Concierge services consist of and identify the underlying technologies used to achieve desired outcomes
  • Understand the capabilities of Cisco Location Analytics in turning client-positioning information into actionable business intelligence
  • Integrate the Cisco Prime NCS and Cisco MSE to provide Context-Aware Services, and track mobile clients
  • Understand the impact of the number of access points and their placement on location fidelity
  • Understand the three basic topologies used in a location capable deployment and where the greatest bandwidth requirements are for each type of deployment.
  • Describe the interaction between the WLC, PI and the Cisco MSE for the use and configuration of mobile concierge and location analytics capabilities
  • Configure components to provide mobile concierge services and location analytics
  • Understand the information available from the MSE for retrieval via the MSE API for integration into 3rd party applications.


  • Prior attendance of Cisco Unified Wireless Network (CUWN) course
  • Basic networking principles
  • Basic knowledge about RF
  • General network management concepts
  • Basic Microsoft Windows, Windows networking, and Internet browser navigating skills

Course Outline

Module 1 - What is CMX

  • Business Drivers
  • Technologies
  • Components
  • Capabilities

Module 2 – Implementation Overview

  • Location 101
  • Effect of AP Placement on Achievable Accuracy
  • Importance of Proper AP Positioning on the PI Map
  • Location Services Calculator

Module 3 – Making it all Work

  • Device App Based
  • Application Based (BBX)

Module 4 – Location Analytics

  • Overview
  • Analysis Process
  • The GUI
  • Performing Analysis
  • Producing Reports
  • Basic Troubleshooting