Wired & Wireless Prime Infrastructure Management v1.0 (WWPIM)

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About this Course

The WWPIM is based on the best portions of both the WMNGI course and the WMUAPI course. The WWPIM course establishes a strong foundation in managing the full range of Cisco wired and wireless infrastructure using Prime Infrastructure 2.0. During this course you will also explore the Application Visibility and Control capabilities of Prime Infrastructure through monitoring and troubleshooting problems on the network. The course puts the user in the context of a realistic customer scenario, and covers every aspect of Cisco Prime Infrastructure 2.0's Lifecycle management approach. You will create Sites, Maps, Deploy configurations, perform device discovery as well as learn to set alarms and troubleshoot network and application issues.

The Wired & Wireless Prime Infrastructure Management training class is designed to prepare you to use the Cisco Prime Infrastructure management products and applications to configure, administer, manage, troubleshoot, and optimize the network. This course is a classroom based instructor-led class that offers in-depth instructor-assisted hands-on labs. This course provides hands-on labs which cover controller firmware release 7.5 MR1 as well as Cisco Prime Infrastructure software release 2.0. All labs are hands-on labs via remote access, using real Cisco gear.

The class begins with a high-level overview of the Cisco Prime Infrastructure (PI) product line, including product functions, components, capabilities, and features. You will learn where to locate installation procedures for both the access point (AP) and their associated Wireless LAN Controllers (WLCs) and properly install the PI hardware appropriate to site and use requirements. You will look at ways to administer CUWN, 802.11 security policies, and QoS appropriately to protect and optimize performance on the wireless network. You will configure and implement key PI security features to mitigate WLAN security threats. You will conclude training by learning how to utilize recommended troubleshooting methodology and the various tools available to gather and assess system data to isolate equipment failures and security threats.

Audience Profile

  • IT engineer, administrators, or managers, including:
  • SEs
  • Field engineers
  • Technical support professionals
  • Network managers
  • Security team members
  • Administrators

At Course Completion

After completing this course, the student should be able to:

  • Describe the architecture, licensing, migration capabilities, assurance, compliance features, and setup of Cisco Prime Infrastructure 2.0.
  • Identify the pre-deployment and design tasks in the design lifecycle phase.
  • Describe how to deploy device configurations with Cisco Prime Infrastructure.
  • Recognize the different available templates and their capabilities and how to create configurations and deploy them using these templates.
  • Describe roles of operations workforce and applicable features of Cisco Prime Infrastructure.
  • Perform device discovery and configuration tasks.
  • Explore the monitoring and management capabilities of Cisco Prime Infrastructure.
  • Create monitoring templates, and perform health and performance monitoring.
  • Use Prime Infrastructure to troubleshoot and perform problem isolation.
  • Create and customize a wide range of reports using Prime Infrastructure 2.0


  • Experience in wired and wireless network management
  • Experience with wired and wireless network management terminology
  • Completed the Cisco Introducing Prime Infrastructure v2.0 E-Learning courseFor best success, we recommend that you also have:
  • CCNA-Wireless and CCNA-Route / Switch level knowledge
  • Previous training in or experience with CiscoWorks, Network Control System (NCS) or Wireless Control System (WCS)


Course Outline

Module 1 - Cisco Prime Infrastructure Introduction

  • Cisco Prime Infrastructure Overview
  • Cisco Prime Infrastructure Lifecycle Theme
  • Cisco Prime Infrastructure Installation
  • Cisco Prime Infrastructure Server Administration

Module 2 - Cisco Prime Infrastructure Design Lifecycle Design Phase

  • Design Phase Overview
  • Adding Devices and Creating Groups and Sites
  • Creating Templates
  • Managing Wireless Networks

Module 3 – Guest Access

  • Defining Guest Access Methods
  • Configuring Guest Access Features through Cisco Prime Infrastructure
  • Lab 4-1: Configuring Guest Access via Cisco Prime Infrastructure

Module 4 – Mobility Services

  • Configuring and Integrating the Cisco MSE
  • Configuring and Tuning Location Services
  • Lab 5-1: Configuring Location Services
  • Tracking Mobile Devices
  • Supporting Location Services
  • Troubleshooting Location Services
  • Lab 5-2: Using Location Services
  • Configuring Cisco Adaptive Wireless IPS

Module 5 – Connected Mobile Experiences

  • Overview of CMX
  • Implementing CMX
  • Configuring Mobility Services Advertising Protocol

Module 6 – Application and Device Support

  • Overview of Bonjour Services
  • Overview of Application Visibility and Control (AVC)

Module 7 - Cisco Prime Infrastructure Lifecycle Deploy Phase

  • Deployment Phase Overview
  • Deploying Templates

Module 8 - Cisco Prime Infrastructure Operate Phase

  • Operate Phase Overview
  • Device Discovery and Management
  • Mobility Work Center
  • Monitoring and Troubleshooting
  • Using Cisco Prime Infrastructure Reports
  • Discovery and Management Functionalities for Network Engineers and Administrators
  • Device Work Center Network Assurance
  • Monitoring and Management Functionalities for Network Operations Center
  • Troubleshooting and Problem Isolation Functionalities for Helpdesk and Support

Module 9 - Using Cisco Prime Reports

  • Creating and Customizing Reports
  • Scheduling Reports and Accessing Report Results