Cisco Collaboration Update v10

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About this Course

In this two-day, instructor-led course intended to give administrators and engineers hands-on experience with Cisco collaboration version 10.5 systems including Cisco Unified Communications Manager (CUCM), Cisco Instant Messaging and Presence (IM&P), Cisco Unity Connection (CUC), and Expressway deployed for Mobile and Remote Access.

This course is lab-intensive with little lecture, and students must have significant experience with previous versions of CUCM, CUC and Presence (IM&P) to be successful in this course.

The course will begin with an overview of the enhancements made to the major components of Cisco’s Collaboration Systems since version 8.0. Then students will implement many of the most popular new features in CUCM including streamlined deployment of new devices, enhancements to CUCM dial plan, and major intercluster services. Next students will deploy Unified Messaging with Cisco Unity Connection. Integration of CUCM and IM&P v10.5 and deployment of Jabber 9.7 rounds out the exploration of core Cisco collaboration components. Finally, students will explore and configure Mobile and Remote Access/Expressway allowing devices external to the collaboration network to register to CUCM and gain access to enterprise collaboration services.

Audience Profile

Engineers and administrators currently using an earlier version of Cisco Unified Communications Manager and need to become familiar with CUCM v10 features


Previous experience with CUCM

Course Outline

Module 1: What’s new in Cisco Collaboration (Discussion/Lecture)

  • New features in CUCM 8.6/9.x/10.x
  • New v10.x Collaboration Architecture
  • New capabilities in Unity Connection v9.x/v10.x
  • Overview of Jabber capabilities and architecture in a Cisco CSR v10.x Environment

Module 2: Cisco Unified Communications Manager

  • Deployment of devices and users using Universal Device Templates/Universal Line Templates/Feature Group Templates
  • Deployment of devices and users using the Self-Provisioning IVR
  • SIP URI Call Routing
  • Enterprise Alternate Numbers / E.164 Alternate Numbers
  • Implementing EMCC for Intercluster Services
  • Implementing Intercluster Lookup Service (ILS) and Global Dial Plan Replication (GDPR)
  • Implementing Deterministic Codec Selection
  • Implementing Enhanced Locations-Based CAC
    • Implementing Intercluster Locations-Based CAC
    • Additional New Features:
    • Multiple Local Route Groups
    • Native Call Queuing for Hunt Pilots
    • Remote Lock / Remote Wipe (Discussion)

Module 3: Cisco Unity Connection

  • Networking of Unity Connection Locations
    • HTTPS Directory Exchange and SMTP Message Exchange
    • Cross-Server Sign-in
  • Deployment of Unified Messaging
  • URI Dialing Support

Module 4: Cisco Unified IM and Presence

  • Configuring CUCM and IM&P Integration
    • Server Integration
    • Services and Services Profiles Deployment
  • Deploying Cisco Jabber
    • Cisco Jabber Client Services Framework (CSF) Devices
    • Instant Messaging
    • Voicemail with Cisco Unity Connection
  • Multi-Cluster Deployments
    • Intercluster Peers
    • Presence Federation with External Domains (Discussion Only)

Module 5: Mobile Remote Access (MRA) via Expressway

  • MRA/Expressway Architecture
  • MRA Requirements: Certificates, Domains, DNS, Firewalls
  • Dial Plan Configuration in CUCM and MRA/Expressway
  • Enabling Devices for MRA/Expressway Access

Lab 1: Prepare the Lab Environment and Set Server Names to FQDNs

  • Prepare the CUCM Servers for the Lab by Setting Names to FQDNs
  • Remove the Initial Trust List from the Phones
  • Install CIPC on the HQ PC and configure it to be the PSTN phone for your pod

Lab 2: Deploying Users and Phones Using Universal Device Templates and Universal Line Templates

  • Configure a Universal Device Template for HQ Phones
  • Creating Directory Numbers, Users and Phones

Lab 3: Building Branch Phones using the Self-Provisioning IVR and End Users using LDAP Integration

  • Configure a Universal Device Template, a Universal Line Template and User Profile for BR Phone
  • Setting up the Self-Provisioning IVR
  • Configure LDAP Integration
  • Adding Phones Using the Self-Provisioning IVR
  • Use Quick User/Phone Add to Support a Third-Party SIP Softphone

Lab 4: Deploying the Intercluster Lookup Service (ILS) and Global Dial Plan Replication (GDPR)

  • Configure Global Dial Plan Replication
  • Configure the Intercluster Lookup Service
  • Configure SIP Route Patterns for Intercluster Dialing

Lab 5: Deploying Intracluster and Intercluster Locations-Based CAC and Deterministic Codec Selection

  • Configuring Regions and Locations for Intracluster CAC with Deterministic Codec Selection
  • Configure Certificate Export, Consolidation and Import
  • Configure EMCC Infrastructure
  • Configure Intercluster Locations-Based CAC

Lab 6: Configuring Native Call Queuing for Hunt Pilots

  • Configure Final Forwarding Behavior and Native Call Queuing
  • Configure HQ Phones to Monitor Hunt Queue Status

Lab 7: Configuring Multiple Local Route Groups

  • Configure an Additional Local Route Group for Emergency Dialing

Lab 8: Networking Unity Connection Locations

  • Perform Pre-Networking Tasks on Your Server including Certificate Signing
  • Configure HTTPS Networking
  • Configure Cross-Cluster Communications and Sign In

Lab 9: Deploying Unified Messaging and New Cisco Unity Connection Features

  • Review of Tasks on Microsoft AD/Exchange Server to Enable Unified Messaging
  • Configure Cisco Unity Connection for Unified Messaging

Lab 10: Prepare AD and IM&P for Jabber

  • Adding an DNS SRV Record
  • Configure LDAP Synchronization for Other Pods
  • Starting Services on the IM&P Server

Lab 11: Configure CUCM and IM&P Integration

  • Configure CUCM for Integration with IM&P
  • Configure IM&P for Integration with CUCM
  • Reboot the IM&P Server

Lab 12: Configure CSF Devices, Services and Service Profiles

  • Configure CSF Devices and Associate Users
  • Create Service and Service Profiles for Presence Deployment
  • Assigning Service Profiles to Users

Lab 13: Deploying Cisco Jabber

  • Download and Install Cisco Jabber for Jeff
  • Create and Deploy a ’jabber_config.xml’ Profile
  • Restart Cisco Jabber with the Jabber-Config.xml File

Lab 14: Deploying Expressway for Mobile and Remote Access

  • Set DNS and NTP on Expressway C and E (Demo)
  • Generate and Sign Certificates with a CA (Demo)
  • Configure Expressway with UCM and Unity Connection Servers
  • Whitelist Internal Servers
  • Configure the Traversal Zone
  • Configure Traversal Zone Search Rules
  • Configure the UCM-Expressway Trunk
  • Configure the Neighbor Zone
  • Configure Service Discovery
  • Use Jabber Externally to Access On-Premise Services