About this Course

Troubleshooting Cisco IP Telephony & Video (CTCOLLAB) v1.0 is a five-day course that prepares the learner for troubleshooting Cisco Unified Communications Manager, Cisco VCS-C, and Cisco Expressway series in a multisite voice and video network. The course teaches troubleshooting methodology, triage, resources, tools, and fixes at the integrated system or solution level for Cisco Collaboration Solutions. It covers troubleshooting of Cisco Unified Communications Manager, VCS Control and VCS Expressway, issues with Call Setup, issues with ILS, Cisco Unified Communications Manager Mobility Features, Cisco TelePresence Management Suite, and issues with Voice Quality and Media Resources.

Audience Profile

The primary target audiences for the course are:

• Network administrators and network engineers
• CCNP Collaboration candidates

Secondary audiences are:

• Systems engineers

At Course Completion

Upon completing this course, you will be able to meet these objectives:

• Describe a systematic methodology to troubleshoot issues in Cisco collaboration deployments
• Troubleshoot issues that relate to Cisco Unified Communications Manager
• Troubleshoot issues that relate to Cisco VCS
• Troubleshoot call setup issues
• Troubleshoot ILS and GDPR issues
• Troubleshoot Cisco Unified Communications Manager mobility features
• Troubleshoot issues that relate to Cisco TelePresence Management Suite
• Troubleshoot media resource and voice quality issues

Prerequisites

The knowledge and skills that a learner must have before attending this course are as follows:

• Working knowledge of converged voice, video, and data networks
• Working knowledge of the MGCP, SIP, and H.323 protocols and their implementation on Cisco IOS gateways
• Ability to configure and operate Cisco routers and switches
• Ability to configure and operate Cisco Unified Communications Manager in a single-site and multisite environments

Course Outline

Module 1: Introduction to Troubleshooting Cisco Collaboration Systems Solutions

• Lesson 1: Identifying Cisco Collaboration Deployments
• Lesson 2: Using Troubleshooting Methodology
• Lesson 3: Using Troubleshooting and Monitoring Tools

Module 2: Cisco Unified Communications Manager Troubleshooting

• Lesson 1: Troubleshooting Common Gateway and Endpoint Registration Issues
• Lesson 2: Troubleshooting Cisco Unified Communications Manager Availability Issues
• Lesson 3: Troubleshooting Database Replication Issues
• Lesson 4: Troubleshooting LDAP Integration Issues

Module 3: Cisco VCS Troubleshooting

• Lesson 1: Troubleshooting Endpoint Registration Issues
• Lesson 2: Troubleshooting Cisco VCS Control and Cisco VCS Expressway Availability Issues
• Lesson 3: Troubleshooting Database Replication Issues
• Lesson 4: Troubleshooting LDAP Integration Issues

Module 4: Call Setup Issues

• Lesson 1: Describing Call Setup Issues and Causes
• Lesson 2: Troubleshooting On-Net Single-Site Calling Issues
• Lesson 3: Troubleshooting On-Net Multisite Calling Issues
• Lesson 4: Troubleshooting Off-Net Calling Issues

Module 5: ILS and GDPR Issues

• Lesson 1: Troubleshooting ILS and GDPR

Module 6: Cisco Unified Communications Manager Mobility Issues

• Lesson 1: Troubleshooting Device Mobility Issues
• Lesson 2: Troubleshooting Cisco Extension Mobility Issues
• Lesson 3: Troubleshooting Cisco Unified Mobility Issues

Module 7: Cisco TelePresence Management Suite Issues

• Lesson 1: Troubleshooting Cisco TMS Issues

Module 8: Voice Quality and Media Resources Issues

• Lesson 1: Troubleshooting MTP Issues
• Lesson 2: Troubleshooting Transcoder Issues
• Lesson 3: Troubleshooting Audio and Video Conferencing Issues
• Lesson 4: Troubleshooting Audio and Video Quality Issues

Labs:
Guided Lab 1: Troubleshooting Gateway and Endpoint Registration Issues
Guided Lab 2: Troubleshooting LDAP Integration Issues
Guided Lab 3: Troubleshooting Endpoint Registration Issues
Guided Lab 4: Troubleshooting LDAP Integration Issues
Guided Lab 6: Troubleshooting On-Net Multisite Calling Issues
Guided Lab 7: Troubleshooting Off-Net Calling Issues
Guided Lab 8: Troubleshooting ILS and GPDR
Guided Lab 9: Troubleshooting Device Mobility Issues
Guided Lab 10: Troubleshooting Extension Mobility Issues
Guided Lab 11: Troubleshooting Cisco Unified Mobility Issues
Guided Lab 12: Troubleshooting Cisco TMS Issues
Guided Lab 13: Troubleshoot Transcoder Issues
Guided Lab 13: Troubleshoot Transcoder Issues
Guided Lab 14: Troubleshooting Issues with Audio and Video Conferences