About this Course

The Cisco Data Center Unified Computing System C-Series Troubleshooting (DCUCSCTS) course is an instructor-led course delivered by NterOne Corporation to partners and end-user customers. This 2-day course enables the UCS Partner to troubleshoot Level 2 UCS C-Series issues. The goal of this course is to enable UCS Partners, technicians, and engineers to troubleshoot Level 2 UCS C-Series issues.

Audience Profile

The primary audience for this course is as follows:

• Data center technicians o Data center administrators o System engineers
• Data center designers and managers

At Course Completion

Upon completing this course, students will be able to:

• Demonstrate a structured approach to troubleshooting UCS C-Series issues
• Configure and troubleshoot UCS C-Series integration with UCS Manager
• Troubleshoot and correct issues related to:
  • Management access
  • LAN connectivity  
  • SAN connectivity
  • Local disk and RAID
  • Operating system drives

Prerequisites

Data Center Unified Computing Implementation (DCUCI) v4.0

Course Outline

Module 1: Troubleshooting Methodology

• Topic 1A: UCS C-Series Product Review
• Topic 1B: C-Series Initial Setup and Configuration
• Topic 1C: UCS C-Series Troubleshooting Methodology
• Topic 1D: C-Series Data Gathering Activities

Module 2: Configuring Firmware Updates

• Topic 2A: Download Firmware Updates by Using the Host Upgrade Utility
• Topic 2B: Perform a Remote Update to the Server BIOS
• Topic 2C: Perform a BIOS Update by Using the EFI Shell
• Topic 2D: Configure USB Recovery Modules for Server BIOS Recovery

Module 3: Troubleshooting LAN Connectivity

• Topic 3A: UCS C-Series P81E Virtual Interface Card Overview
• Topic 3B: Fibre Channel over Ethernet Initialization Protocol
• Topic 3C: Troubleshoot the UCS C-Series VIC (P81E) Installation and Configuration

Module 4: Troubleshooting SAN Connectivity

• Topic 4A: Cisco VIC P81E SAN Configuration
• Topic 4B: Fibre Channel over Ethernet Initialization Protocol
• Topic 4C: Cisco VIC P81E SAN Troubleshooting

Module 5: Troubleshooting Local Disk and RAID Topic 5A: UCS C-Series RAID Controller Overview

• Topic 5B: UCS C-Series LSI Controller SAS Expanders and Extenders
• Topic 5C: UCS C-Series RAID Controller Configuration
• Topic 5D: Troubleshoot RAID Adapter and Disk Failures

Module 6: Troubleshooting Operating System Driver Issues

• Topic 6A: Installing a Windows Operating System onto a Local Drive
• Topic 6B: Installing the Operating System Using SAN Boot
• Topic 6C: OS Device Drivers After Installation
• Topic 6D: Troubleshoot OS Device Driver Problems

Module 7: Troubleshooting Management Access

• Topic 7A: Execute CIMC and BIOS Password Recovery
• Topic 7B: Troubleshoot the LOM and Cisco Card Mode
• Topic 7C: Troubleshoot IPMI Access
• Topic 7D: Troubleshoot SoL Access

Module 8: Configuring UCS C-Series Integration with UCS Manager

• Topic 8A: UCS C-Series and UCS Manager Integration Overview
• Topic 8B: UCS C-Series and UCS Manager Installation
• Topic 8C: UCS C-Series and UCS Manager Troubleshooting

Hands on Labs Included