Cisco TelePresence Support and Operations v1.0 (TSOT)

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About this Course

The Cisco TelePresence Support and Operations Training Version 1.0 focuses on the skills required for first-level helpdesk technicians who provide support for Cisco TelePresence users. Skills covered include installing, configuring, and operating endpoints; setting up multiple-site conferences using the Cisco TelePresence Multipoint Control Unit (MCU); and configuring and operating the Cisco TelePresence Management Suite (TMS) to manage conferences.

Audience Profile

Cisco TelePresence©_ helpdesk technicians

At Course Completion

Upon completing this course, students will be able to:

  • Operate, install, configure, maintain, and troubleshoot Cisco TelePresence System Integrator C Series and related endpoints, including Cisco TelePresence EX, MX, and SX Series
  • Schedule and manage multipoint conferences using Cisco TelePresence MCU
  • Schedule, manage, maintain, and troubleshoot endpoints using Cisco TMS
  • Describe the purpose of Cisco TelePresence infrastructure devices and their role within Telepresence infrastructure; describe the H.323, Session Initiation Protocol (SIP), and Telepresence Interoperability Protocol(TIP) protocols; and define terms used in Telepresence
  • Use the Cisco TelePresence Video Communication Server (VCS) to track calls and aid troubleshooting
  • Describe the differences between Cisco TelePresence MCU products and the differences between the Cisco TelePresence System Codec C Series, Cisco TelePresence MXP Series, and Cisco TelePresence System endpoints
  • Make calls between an IP phone registered to a preconfigured Cisco©_ Unified Communications Manager and a Telepresence endpoint registered to a preconfigured Cisco VCS
  • Configure Cisco TelePresence Conductor to set up a Rendezvous conference
  • Operate the Cisco TelePresence Content Server (TCS)

Course Outline

  • Module 1: Endpoint Operation and Etiquette
  • Module 2: Cisco TelePresence Networks and Standards
  • Module 3: Install, Configure, and Maintain C Series
  • Module 4: Cisco TelePresence Multipoint Control Unit Operation
  • Module 5: Cisco TelePresence Video Communication Server
  • Module 6: Cisco TelePresence Management Suite
  • Module 7: Cisco TelePresence Endpoint Troubleshooting
  • Module 8: Cisco TelePresence System and MXP Endpoints
  • Module 9: Cisco TelePresence Infrastructure Solutions
  • Module 10: Cisco TelePresence Conductor
  • Module 11: Cisco TelePresence Content Server


  • Lab 1: Endpoint Operation
  • Lab 2: Multisite Call Operation
  • Lab 3: Endpoint Peripherals
  • Lab 4: Changing Endpoint Settings
  • Lab 5: Cisco TelePresence Guidelines
  • Lab 6: Endpoint Installation
  • Lab 7: Endpoint Configuration
  • Lab 8: Endpoint Application Interface
  • Lab 9: Endpoint Backup
  • Lab 10: Cisco MCU Conference Setup
  • Lab 11: Cisco MCU Modifying Conferences
  • Lab 12: Cisco MCU H.323 and SIP Configuration
  • Lab 13: Cisco MCU Adding Endpoints, Users, and Auto attendants
  • Lab 14: Cisco MCU Statistics and Diagnostics
  • Lab 15: Cisco MCU Auto attendant Banner
  • Lab 16: Cisco MCU Global Conference Settings
  • Lab 17: Cisco MCU Templates
  • Lab 18: Cisco VCS
  • Lab 19: FindMe
  • Lab 20: Cisco TMS Systems Management
  • Lab 21: Cisco TMS Booking and Monitoring
  • Lab 22: Cisco TMS Phonebooks
  • Lab 23: Cisco TMS Ticketing System
  • Lab 24: Cisco TMS Reporting Tools
  • Lab 25: Troubleshooting
  • Lab 26: Endpoint Logs
  • Lab 27: Interop Calls
  • Lab 28: Cisco TelePresence Conductor Rendezvous Alias
  • Lab 29: Cisco TCS Basic Configuration
  • Lab 30: Recording a Conference
  • Lab 31: Editing a Recording
  • Lab 32: Playing a Recording from an Endpoint