About this Course

The Cisco TelePresence Support and Operations Training Version 1.0 focuses on the skills required for first-level helpdesk technicians who provide support for Cisco TelePresence users. Skills covered include installing, configuring, and operating endpoints; setting up multiple-site conferences using the Cisco TelePresence Multipoint Control Unit (MCU); and configuring and operating the Cisco TelePresence Management Suite (TMS) to manage conferences.

Audience Profile

Cisco TelePresence©_ helpdesk technicians

At Course Completion

Upon completing this course, students will be able to:

• Operate, install, configure, maintain, and troubleshoot Cisco TelePresence System Integrator C Series and related endpoints, including Cisco TelePresence EX, MX, and SX Series
• Schedule and manage multipoint conferences using Cisco TelePresence MCU
• Schedule, manage, maintain, and troubleshoot endpoints using Cisco TMS
• Describe the purpose of Cisco TelePresence infrastructure devices and their role within Telepresence infrastructure; describe the H.323, Session Initiation Protocol (SIP), and Telepresence Interoperability Protocol(TIP) protocols; and define terms used in Telepresence
• Use the Cisco TelePresence Video Communication Server (VCS) to track calls and aid troubleshooting
• Describe the differences between Cisco TelePresence MCU products and the differences between the Cisco TelePresence System Codec C Series, Cisco TelePresence MXP Series, and Cisco TelePresence System endpoints
• Make calls between an IP phone registered to a preconfigured Cisco©_ Unified Communications Manager and a Telepresence endpoint registered to a preconfigured Cisco VCS
• Configure Cisco TelePresence Conductor to set up a Rendezvous conference
• Operate the Cisco TelePresence Content Server (TCS)

Course Outline

• Module 1: Endpoint Operation and Etiquette
• Module 2: Cisco TelePresence Networks and Standards
• Module 3: Install, Configure, and Maintain C Series
• Module 4: Cisco TelePresence Multipoint Control Unit Operation
• Module 5: Cisco TelePresence Video Communication Server
• Module 6: Cisco TelePresence Management Suite
• Module 7: Cisco TelePresence Endpoint Troubleshooting
• Module 8: Cisco TelePresence System and MXP Endpoints
• Module 9: Cisco TelePresence Infrastructure Solutions
• Module 10: Cisco TelePresence Conductor
• Module 11: Cisco TelePresence Content Server

Labs

• Lab 1: Endpoint Operation
• Lab 2: Multisite Call Operation
• Lab 3: Endpoint Peripherals
• Lab 4: Changing Endpoint Settings
• Lab 5: Cisco TelePresence Guidelines
• Lab 6: Endpoint Installation
• Lab 7: Endpoint Configuration
• Lab 8: Endpoint Application Interface
• Lab 9: Endpoint Backup
• Lab 10: Cisco MCU Conference Setup
• Lab 11: Cisco MCU Modifying Conferences
• Lab 12: Cisco MCU H.323 and SIP Configuration
• Lab 13: Cisco MCU Adding Endpoints, Users, and Auto attendants
• Lab 14: Cisco MCU Statistics and Diagnostics
• Lab 15: Cisco MCU Auto attendant Banner
• Lab 16: Cisco MCU Global Conference Settings
• Lab 17: Cisco MCU Templates
• Lab 18: Cisco VCS
• Lab 19: FindMe
• Lab 20: Cisco TMS Systems Management
• Lab 21: Cisco TMS Booking and Monitoring
• Lab 22: Cisco TMS Phonebooks
• Lab 23: Cisco TMS Ticketing System
• Lab 24: Cisco TMS Reporting Tools
• Lab 25: Troubleshooting
• Lab 26: Endpoint Logs
• Lab 27: Interop Calls
• Lab 28: Cisco TelePresence Conductor Rendezvous Alias
• Lab 29: Cisco TCS Basic Configuration
• Lab 30: Recording a Conference
• Lab 31: Editing a Recording
• Lab 32: Playing a Recording from an Endpoint