TMNA CTS Training Portal

Learn Microsoft Outlook Step by Step, Level 1 (50535)

Request a Quote for this class

About this Course

This one-day instructor-led course provides students with an overview of the features and functions of Microsoft Outlook 2010.

Audience Profile

This course is intended for novice information workers who want to learn beginning level Outlook 2010 skills.

At Course Completion

After completing this course, students will be able to:
  • Connect to e-mail accounts.
  • Troubleshoot connection problems.
  • Work in the Outlook program window.
  • Work with the ribbon and the Backstage view.
  • Work in the Mail module.
  • Work in the Calendar module.
  • Work in the Contacts module.
  • Work in the Tasks module.
  • Create and send messages.
  • Attach files to messages.
  • View messages and message attachments.
  • Configure Reading Pane behavior.
  • View message participant information.
  • Respond to messages.
  • Save and update contact information.
  • Communicate with contacts.
  • Display different views of contact records.
  • Print contact records.
  • Schedule and change appointments.
  • Schedule and change events.
  • Schedule meetings.
  • Respond to meeting requests.
  • Display different views of a calendar.
  • Create tasks.
  • Update tasks.
  • Remove tasks and items from task lists.
  • Manage task assignments.
  • Display different views of tasks.

Prerequisites

Before attending this course, students must have:
  • Basic computer knowledge, such as keyboard and mouse skills.
  • Basic file-management skills. The student should know how to navigate to folders and files on a computer running Windows 7.

Course Outline

Module 1: Get Started with Outlook 2010

This module explains how to configure Outlook to connect to an account, and how to troubleshoot connection issues.

Lessons

  • Connecting to E-Mail Accounts
  • Troubleshooting Connection Problems

Lab : Connecting to E-Mail Accounts

  • Configure Outlook to connect to an e-mail account
After completing this module, students will be able to:
  • Setup Outlook.
  • Troubleshoot issues that come up during setup.

Module 2: Explore the Outlook Windows

This module explains the features and tools available in the Outlook program window, how to use commands on the ribbon and Quick Access Toolbar, and how to work in the primary Outlook modules.

Lessons

  • Working in the Outlook Program Window
  • Working with the Ribbon and the Backstage View
  • Working in the Mail Module
  • Working in the Calendar Module
  • Working in the Contacts Module
  • Working in the Tasks Module

Lab : Working in the Mail Module

  • Explore tools for managing windows and content

Lab : Working in the Calendar Module

  • Explore the calendar item windows

Lab : Working in the Contacts Module

  • Explore the contact record window

Lab : Working in the Tasks Module

  • Explore the task window
After completing this module, students will be able to:
  • Customize the Outlook program window.
  • Use the Backstage View for file management tasks.
  • Navigate through in the primary Outlook module windows.

Module 3: Send and Receive E-Mail Messages

This module explains how to create and send messages, attach files to messages, view messages and message attachments, configure the Reading Pane, view message participant information, and respond to messages.

Lessons

  • Creating and Sending Messages
  • Attaching Files to Messages
  • Viewing Messages and Message Attachments
  • Configuring Reading Pane Behavior
  • Viewing Message Participant Information
  • Responding to Messages

Lab : Creating and Sending Messages

  • Create, save, and send a message

Lab : Attaching Files to Messages

  • Send files as attachments

Lab : Viewing Messages and Message Attachments

  • View messages and attachments

Lab : Responding to Messages

  • Respond to messages in different ways

After completing this module, students will be able to:

  • Write and send e-mail messages.
  • Attach files to e-mail messages.
  • Read messages, and view message attachments.
  • Use different methods of responding to messages.

Module 4: Store and Access Contact Information

This module explains how to add contacts, initiate communication from contact records and address books, show different views of contact information, and print contact information.

Lessons

  • Saving and Updating Contact Information
  • Communicating with Contacts
  • Displaying Different Views of Contact Records
  • Printing Contact Records

Lab : Saving and Updating Contact Information

  • Create and edit a contact record

Lab : Displaying Different Views of Contact Records

  • Change the display of contact records

Lab : Printing Contact Records

  • Print contact lists and contact records
After completing this module, students will be able to:
  • Add contacts to address lists.
  • Update existing contact information.
  • Show contact information in different ways.
  • Print contact information.

Module 5: Managing Scheduling

This module explains how to schedule and change appointments and events, create and send a meeting request, and display different views of a calendar.

Lessons

  • Scheduling and Changing Appointments
  • Scheduling and Changing Events
  • Scheduling Meetings
  • Responding to Meeting Requests
  • Displaying Different Views of a Calendar

Lab : Scheduling and Changing Appointments

  • Enter and edit appointments

Lab : Scheduling and Changing Events

  • Create and edit an event

Lab : Scheduling Meetings

  • Create and send a meeting request

Lab : Displaying Different Views of a Calendar

  • Display your calendar for different periods of time and in different views
After completing this module, students will be able to:
  • Create and change appointments.
  • Create and change events.
  • Create and send a meeting request.
  • View the calendar in different ways.

Module 6: Track Tasks

This module explains how to create and update tasks, remove tasks and items from the task list, update task status, delegate tasks, and display different views of tasks.

Lessons

  • Creating Tasks
  • Updating Tasks
  • Removing Tasks and Items from Task Lists
  • Managing Task Assignments
  • Displaying Different Views of Tasks

Lab : Creating Tasks

  • Flag messages for follow-up and create new tasks

Lab : Updating Tasks

  • Update task status

Lab : Managing Task Assignments

  • Assign a task

Lab : Displaying Different Views of Tasks

  • Display different views of tasks
After completing this module, students will be able to:
  • Flag messages for follow-up.
  • Create and change tasks.
  • Change the status of a task and remove it from the Task Lists.
  • Assign tasks to other people.
  • View tasks in different ways.