About this Course

This course provides an in-depth exploration of troubleshooting on OS X EL Capitan. Thecourse gives you a tour of the breadth of OS X El Capitan and the best methods for effectively supporting users of OS X El Capitan systems. The course is a combination of lectures and hands-on exercises that provide real-world experience.

Audience Profile

• Help desk specialists, technical coordinators, service technicians, and others who support Mac users
• Technical support personnel in businesses that use Mac computers
• Technical coordinators or power users who manage networks of computers running OSX (such as teachers and technology specialists who manage networks or computer labs)

Course Outline

1. Installation

• Prepare and partition the drive
• Install OS X El Capitan
• Use installer log files to verify successful installation
• Configure OS X El Capitan with Setup Assistant
• Update software with Software Update and Installer
• Tips and techniques for troubleshooting installation problems

2. User Accounts

• Create and manage user accounts
• Create and manage administrator accounts
• Locate directory attributes
• Security
• Password selection
• Keychain
• FileVault

3. File Systems

• File systems supported by OS X El Capitan
• File and directory ownership and permissions
• Disk Utility and file repair
• Using command line for file management

4. Data Management

• The root volume
• File system layout
• Preferences
• Frameworks
• File types unique to OS X El Capitan (i.e., resource forks and packages)
• Spotlight
• File archives
• Disk images
• Archiving and restoring data with Time Machine
• Managing backup data
• How to access data outside of Time Machine

5. Applications and Processes

• Applications supported in OS X El Capitan
• Applications created with different developer APIs
• The UNIX concept of a process
• The relationship of processes and applications
• Tools to monitoring and managing processes
• Application preferences
• Troubleshooting
• Boot Camp

6. Network Configuration

• Basic networking configuration
• TCP/IP networking
• Ethernet
• AirPort
• Multiple network connections
• Appropriate use of network locations
• Isolating and troubleshooting network elements

7. Network Services

• Connecting to common network resources
• Network Users accounts with Directory Services
• AFP, SMB, SSH, FTP, and WebDAV connections
• Bonjour
• NetBIOS
• The network browser
• Isolating client software issues from network issues
• Enabling network services on a OS X El Capitan client
• Peer-to-peer collaboration
• Sharing files between Macs and Windows
• Sharing web documents
• Screen sharing
• Firewall
• Techniques to isolate server issues from client and network issues

8. Peripherals and Printing

• Connecting peripherals to a Mac
• Cabling
• Connections
• Device drivers for common peripherals
• Managing printers
• Print-job management
• Printer PPDs and PDF workflow
• Techniques for isolating cabling
• Driver or application issues

9. System Startup

• Troubleshooting boot issues with a Mac at startup
• Phases of the startup process
• Which part of the system is active during each phase